Privacy Policy

How Madeline Miller Advisory collects, uses and protects your personal information.

Last updated: 9 November 2026

About this policy

This policy explains how I, Madeline Miller, collect, use, store and share personal information through Madeline Miller Advisory.

Madeline Miller Advisory is a business name used by two companies: Coaching with Madeline (ABN 40 843 618 380) in Australia, and Coaching with Madeline LLC in the United States. The company handling your information is the one you’re dealing with, which will be named in any proposal or contract. It covers this website, enquiries you send me, and my work with clients, event organisers, workshop participants and people who sign up for my resources, wherever they are in the world. I handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), and with the privacy laws that apply in the United States.

What I collect

I collect only what I need to respond to you and do my work.

  • Enquiries: your name, work email, organisation, role, location, area of interest, timing and anything you write in your message.
  • Capability Snapshot: your name, email address, your answers to the questions and your results.
  • Resource sign-ups (such as reports, briefings and white papers): your name, email address and organisation.
  • Client and event work: contact and invoicing details for the people I work with and, for workshops and keynotes, participant names and any feedback or survey responses.
  • Website use: information such as pages visited, browser, device type and approximate location, collected through analytics (see Cookies and analytics below).

I don’t ask for sensitive information, such as health details. Please don’t include it in messages to me.

How I collect it

Most information comes directly from you: through forms on this website, by email or phone, or at events and workshops.

Sometimes it comes from someone else, such as an employer or event organiser who shares participant details for a session I’m running. Some information is collected automatically when you use this website.

You can contact me without giving your name where that’s practical, but I’ll need contact details to reply.

Why I collect and use it

I use personal information to:

  • respond to your enquiry
  • scope, deliver and invoice engagements, workshops and keynotes
  • send you Capability Snapshot results or resources you’ve asked for
  • understand how this website is used and which services people are interested in
  • send you updates, but only where you’ve agreed to receive them
  • meet my legal, tax and accounting obligations.

If you take part in one of my research projects, you’ll receive a separate information statement and consent form explaining how your research data is handled.

Mailing lists and marketing

I won’t add you to a mailing list without your permission. Sending an enquiry does not add you to my mailing list.

When you sign up for a resource, the sign-up form will tell you whether it includes ongoing updates. My newsletter, What Work Needs Now, is published on Substack, so Substack’s privacy policy applies when you subscribe there.

Every marketing email includes an unsubscribe link. You can also ask me to remove you at any time.

Cookies and analytics

This website uses Google Analytics, which uses cookies to collect information such as the pages you visit, how you arrived at the site, your device type and your approximate location. I use this information in aggregate to improve the website. I don’t send names or email addresses to Google Analytics.

You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on.

To protect forms from spam, this website uses [Cloudflare Turnstile / Google reCAPTCHA], which may collect technical information such as your IP address and browser details.

Google may collect information about your activity on this website and other websites over time.

Some browsers send a “Do Not Track” signal. There is no agreed standard for responding to it, so this website doesn’t currently change how it works when it receives one.

Who I share it with

I don’t sell or rent personal information.

I share it only where needed to run my business, with:

  • service providers who help me operate, including my website host Hostinger, Microsoft 365 (email and file storage), Google Analytics, [spam protection provider], Substack and [accounting software]
  • the developers who build and maintain this website
  • my professional advisers, such as my accountant or lawyer
  • the client organisation for an engagement, for example aggregated workshop feedback
  • anyone I’m required to share it with by law.

Where your information is stored

I work with clients and audiences in Australia, the United States and elsewhere, so your information may be stored or accessed in more than one country.

  • Several of my service providers, including Microsoft, Google and Substack, store data in the United States and other countries.
  • The developers who maintain this website are based in India and may access website data while doing that work.
  • I split my time between Melbourne and Los Angeles, so I may access your information from the United States.

Wherever your information is held, I take reasonable steps to make sure it is protected to the standard described in this policy.

Security and how long I keep it

I protect personal information with password-protected accounts, multi-factor authentication where available, and by limiting who can access it.

I keep information only as long as I need it for the purposes above, or as long as the law requires. This includes keeping business and tax records for as long as Australian and US law requires. After that, I delete it or remove anything that identifies you.

If a data breach is likely to cause you serious harm, I will tell you and notify the relevant regulator where required.

Your rights

Wherever you live, you can ask me to:

  • tell you what personal information I hold about you and give you a copy
  • correct information that is wrong or out of date
  • delete your information, unless I need to keep it for legal or business record-keeping reasons
  • stop sending you marketing emails
  • stop using your information for a particular purpose.

To make a request, email me at madeline@madelinemilleradvisory.com. There’s no charge. I’ll respond within 30 days, and if I can’t do what you ask, I’ll explain why.

If you’re in the European Union or the United Kingdom, you also have rights under the GDPR and UK GDPR, including the right to move your data to another provider. If you’re in a US state with its own privacy law, you can exercise these rights the same way.

Complaints

If you’re concerned about how I’ve handled your information, email me with the details and I’ll respond within 30 days.

If you’re not satisfied with my response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. If you live outside Australia, you can also contact the data protection authority where you live.

Changes and contact

I may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

To contact me about privacy, email madeline@madelinemilleradvisory.com.

Madeline Miller, Madeline Miller Advisory (Coaching with Madeline and Coaching with Madeline LLC), Melbourne, Australia and Los Angeles, United States.

Last updated: 9 November 2026

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Your details will be used to respond to your enquiry. I won’t add you to any mailing list without your permission. Privacy policy